Thank you for choosing Hiqy as your preferred platform. Our cancellation and refund policy is designed to provide clarity and transparency regarding the cancellation and refund process for services offered by Hiqy. By using Hiqy, you agree to comply with and be bound by this policy.

1. Cancellation Policy:

1.1 Cancellation by User: Users have the right to cancel their subscription or services provided by Hiqy at any time. Cancellation requests can be made through the Hiqy platform.

1.2 Cancellation by Hiqy: Hiqy reserves the right to cancel or suspend a user's subscription or services in the event of a violation of Hiqy's terms of service or any inappropriate or fraudulent activity.

2. Refund Policy:

2.1 Refund Eligibility: Refunds are processed in accordance with the terms outlined below:

• Monthly Subscriptions: Refunds are not provided for monthly subscriptions.
• Annual Subscriptions: Users may request a refund within 30 days of the initial purchase for annual subscriptions.

2.2 Refund Process: Refund requests should be submitted through the Hiqy platform. The refund process may take up to 14 business days to complete. Refunds will be issued in the same payment method used for the original purchase.

2.3 Refund Exceptions: No refunds will be provided for the following:

• Services that have already been provided or consumed.
• Users who violate Hiqy's terms of service.
• Monthly subscription fees.

2.4 Refund Disputes: If a user believes they are entitled to a refund but the request is denied, they may contact Hiqy's customer support within seven days of the denial to resolve the dispute.

3. Contact Information:

For any questions or concerns regarding the Cancellation/Refund Policy, please contact Hiqy's customer support at [[email protected]].

4. Modifications to the Policy:

Hiqy reserves the right to modify or update this Cancellation/Refund Policy at any time without prior notice. Users are encouraged to review this policy periodically for any changes.

By using Hiqy's services, you acknowledge that you have read, understood, and agreed to the terms of this Cancellation/Refund Policy.